The initial technique is to understand the cost of the quality model. The company should adopt the culture of making regular quality improvement. The company should invest significant time in recognizing the potential problems and innovative features while designing the product. The company would bear the costs in terms of time, but it would reduce the instant requirement of quality improvement in the future, and the firm may reap the first-mover advantage in the market for a longer time. Secondly, the establishment of total quality management is required. The company posts the quality checker at each level so that any improvement could be caught at various steps. Thirdly, the firm should design good training programs for all employees to take the initiative and bring ideas to improve the quality of the product.
The standard methodology of quality improvement is creating an effective platform or an application where each customer could register their feedback. Based on this feedback, the company should modify the products’ quality and retain the customers by making them satisfied.
Standard techniques for improving quality and maintaining it:
Quality is the vital factor initiating more customers towards the organization. There are novel techniques allowing an organization to maintain its quality. They are,
Standard work is a practice supporting the work. It remains as an ideal design and key for continuous improvements in quality. For example, Guidelines for creating a product.
Catchball is lean methodology. It states objectives, purposes, and ideas over third-party feedbacks. Also, it creates bi-directional loop with clear accountability. For example, an organization takes a feedback through survey among employees for announcing a weed-end offs with no effect over the production.
Five whys method is a process that identifies root cause of a problem and helps in finding the underlying cause. For example, to find why a product gets quality rejection. This will drill down to 5 levels of the cause.
Five s is a method used to increase safety and efficiency. The Japanese method states that seiri (sort), seiton (set), seiso (shine), seiketsu (standardize), and shitsuke (sustain). For example, an organization reduces waste of transportation using this method.
Value stream mapping is documenting and bringing value to its customer. It is end-to-end analysis of how a product reaches to the hands of a final user. For example, an organization uses this method to eliminate unwanted processes involved in reaching the final customer.